CTA Policies are clearly set out. You can view all our policies by clicking on the link below.

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Policies

Policy 001 Access and Equity

Policy 002 Registration

Policy 003 National Recognition

Policy 004 Legislative Compliance

Policy 005 Continuous Improvement

Policy 006 Learner Records

Policy 007 Refund

Policy 008 Competency Standards

Policy 009 Learner Needs

Policy 010 Literacy and Numeracy

Policy 012 Suspend of Cancel Enrolment

Policy 013 Safe Learning Environment

Policy 014 Disciplinary Procedure

Policy 015 Complaints and Appeals

Policy 016 Privacy

Policy 017 Website Terms and Conditions

Policy 018 Student Complaints Procedures for Academic Matters

Policy 019 Student Complaints Procedures for Non Academic Matters

Policy 020 Personal Information Procedures

Procedures

Procedure 001 Complaints Procedure

CTA Complaints Form

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Delivery of Services and Products

Where appropriate for particular products or services, Community Training Australia will deliver with written or verbal instructions as to delivery timeframes and or schedules. Courses that a prospective student has formally enrolled in, can expect student materials and accompaying documents to be delivered within 14 working days, *(subject to enrolment process including RTO requirements and enrolment acceptance.) Further information can be obtained through our main office on 07 4772 4103.